Pahadi House

Privacy Policy

A Himalayan Way of Living

Last Updated: April 2026

At Pahadi House, we believe in transparency — in our stays, our experiences, and in how we handle your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, make a booking, or stay at any of our properties.

By using our website or services, you agree to the terms outlined in this policy.

1. Who We Are

Pahadi House is a curated collection of eco-conscious mountain stays and experiences across Uttarakhand, India. We operate the following properties:

George Everest Camping — Park Estate Hathipaon, Mussoorie, Uttarakhand
Himalayan Ganga Retreat — Rattapani, Neelkanth Road, Rishikesh, Uttarakhand
Kanatal — Tehri Garhwal District, Uttarakhand

Data Controller: Pahadi House Rishikesh Himalayas, Uttarakhand, India Email: depahadihouse@gmail.com Phone: +91-9528730156

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information collected automatically when you use our website.

2.1 Information You Provide

Data Type	When Collected	Purpose
Full name	Booking, enquiry form, check-in	Reservation management, guest registration
Email address	Booking, enquiry, newsletter signup	Booking confirmation, communication, marketing (with consent)
Phone number	Booking, enquiry, WhatsApp communication	Booking coordination, emergency contact
Government-issued ID (Aadhar / Passport / Voter ID)	Check-in at property	Legal requirement — guest registration, C-Form filing for foreign nationals
Nationality	Check-in	Legal requirement — foreign national reporting
Payment information	At time of payment	Processing payments and refunds
Travel dates and preferences	Booking	Reservation management, personalisation
Dietary preferences or allergies	Before or during stay	Meal preparation and guest safety
Medical conditions (voluntarily disclosed)	Before adventure activities	Guest safety and activity suitability
Children’s details (name, age)	Booking with minors	Guest registration, activity eligibility
Feedback, reviews, and testimonials	After stay	Service improvement, marketing (with consent)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device information — browser type, operating system, screen resolution
Usage data — pages viewed, time spent, referral source
IP address — approximate geographic location
Cookies and similar technologies — see our Cookie Policy for details

We use Google Analytics to understand how visitors interact with our website. This data is anonymised and used solely to improve our website experience.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Services

Processing and confirming bookings
Communicating about your stay (check-in details, directions, itinerary)
Arranging experiences and adventure activities
Preparing meals according to dietary needs
Managing payments and refunds

3.2 Legal Compliance

Maintaining guest registers as required by local police authorities
Filing C-Forms for foreign nationals with the Foreigners Regional Registration Office (FRRO)
Tax compliance and record-keeping under GST regulations
Responding to lawful requests from government authorities

3.3 Communication

Responding to enquiries via email, phone, or WhatsApp
Sending booking confirmations and pre-arrival information
Post-stay feedback requests

3.4 Marketing (Only with Your Consent)

Sending newsletters with stories from the mountains, special offers, and new experiences
Sharing updates about new Pahadi House locations or seasonal openings

You can withdraw your marketing consent at any time by:

Clicking the “unsubscribe” link in any marketing email
Emailing us at depahadihouse@gmail.com with the subject “Unsubscribe”
Messaging us on WhatsApp at +91-9012166400

3.5 Service Improvement

Analysing website usage patterns to improve user experience
Understanding guest preferences to enhance our stays and experiences
Training our team based on feedback

4. Legal Basis for Processing

Under the Digital Personal Data Protection (DPDP) Act, 2023, we process your data based on:

Legal Basis	Applies To
Your Consent	Marketing emails, newsletter, testimonial publication, cookies
Contractual Necessity	Processing bookings, payments, providing accommodation and services
Legal Obligation	Guest registration, C-Form filing, tax records, police reporting
Legitimate Interest	Service improvement, fraud prevention, website security

5. How We Share Your Information

We do not sell your personal information to any third party. We may share your information with:

Third Party	Purpose	Data Shared
Payment gateways (Razorpay, UPI providers)	Processing payments	Payment details, transaction amount
WhatsApp Business	Guest communication	Phone number, messages
Google Analytics	Website analytics	Anonymised usage data
Email service provider	Newsletters and booking confirmations	Email address, name
State Police / FRRO	Legal compliance — guest registration	Name, nationality, ID, travel dates
Adventure activity providers	Facilitating bookings for rafting, trekking, etc.	Name, phone, medical disclosures
Online Travel Agencies (OTAs)	If booking originated via OTA	Booking details

All third-party partners are required to handle your data securely and only for the specified purpose.

6. Data Retention

We retain your personal information only as long as necessary:

Data Type	Retention Period
Booking and stay records	7 years (tax and legal compliance)
Guest register and C-Form data	As required by law (typically 5–7 years)
Payment records	7 years (GST compliance)
Marketing/newsletter data	Until you unsubscribe or withdraw consent
Website analytics	26 months (Google Analytics default)
Enquiry form submissions	2 years
Guest reviews and testimonials	Until you request removal

After the retention period, your data is securely deleted or anonymised.

7. Your Rights

Under the DPDP Act 2023, you have the following rights regarding your personal data:

Right to Access — Request a copy of the personal data we hold about you
Right to Correction — Request correction of inaccurate or incomplete data
Right to Erasure — Request deletion of your personal data (subject to legal retention requirements)
Right to Withdraw Consent — Withdraw consent for marketing or non-essential processing at any time
Right to Grievance Redressal — File a complaint if you believe your data has been mishandled
Right to Nominate — Nominate another person to exercise your rights on your behalf

To exercise any of these rights, please contact us:

Email: depahadihouse@gmail.com
Phone: +91-9528730156
WhatsApp: +91-9012166400

We will respond to your request within 30 days.

8. Data Security

We take reasonable measures to protect your personal information:

Secure, encrypted connections (HTTPS) on our website
Access to personal data limited to authorised personnel only
Secure storage of physical guest registers at our properties
Regular review of our data handling practices
No storage of complete payment card details on our systems

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. If you believe your data has been compromised, please contact us immediately.

9. Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental consent. When families with children stay at our properties, guest registration details for minors are provided by the accompanying parent or guardian.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, TripAdvisor, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

The “Last Updated” date at the top of this page will be revised
We will notify active guests and newsletter subscribers via email
The updated policy will be available on our website

Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

Pahadi House Rishikesh Himalayas, Uttarakhand, India

Email: depahadihouse@gmail.com
Phone: +91-9528730156 / +91-9528730156
WhatsApp: +91-9012166400 / +91-9528730156

For data protection and privacy-specific queries, please email depahadihouse@gmail.com with the subject line “Privacy Query”.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, our designated Grievance Officer is:

Name: Abhay Sharma Email: depahadihouse@gmail.com Phone: +91-9528730156

If you have a complaint regarding the handling of your personal data, please contact the Grievance Officer. We will acknowledge your complaint within 48 hours and resolve it within 30 days.

If you are not satisfied with our resolution, you may file a complaint with the Data Protection Board of India as established under the DPDP Act, 2023.

Pahadi House — Where Time Slows Down