Pahadi House

Accessibility Statement

A Himalayan Way of Living

Last Updated: April 2026

At Pahadi House, we believe the mountains should be as welcoming as possible — to every kind of traveller. We are committed to making our digital presence accessible and to being transparent about the physical accessibility of our mountain properties.

Digital Accessibility

Our Commitment

We strive to ensure that our website is accessible to all users, including those with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA standard.

What We’re Doing

Using clear, readable fonts and sufficient colour contrast
Providing descriptive alt text for images
Ensuring keyboard navigation across the website
Using semantic HTML structure with proper heading hierarchy
Maintaining a logical tab order for interactive elements
Providing visible focus indicators for keyboard users
Ensuring forms have clear labels and error messages
Making videos captioned where applicable

Ongoing Efforts

Digital accessibility is an ongoing process. We regularly review our website and are committed to addressing issues as they arise. We are continuously working to improve the experience for all users.

Physical Accessibility at Our Properties

We want to be honest and upfront: our properties are located in mountain terrain, and some have inherent physical accessibility limitations. We believe transparency helps every guest make informed decisions.

George Everest Camping — Mussoorie (7,000 ft)

Feature	Accessibility
Access to campsite	Requires a short walk/climb on uneven, natural terrain. Not wheelchair accessible
Terrain	Rocky, uneven, sloped ground. Natural mountain terrain throughout
Accommodation	Tent-based camping. Entry requires bending/stepping. No fixed structures
Washrooms	Shared/common washrooms. May involve walking on uneven ground
Trails & activities	Mountain trails with inclines. Not suitable for mobility impairments
Lighting	Limited artificial lighting — natural/solar powered

Summary: This is an eco-camp in a natural mountain setting. It is not accessible for guests with significant mobility challenges or wheelchair users. The terrain is uneven and steep in places.

Himalayan Ganga Retreat — Rishikesh

Feature	Accessibility
Access to property	Vehicle access available to the property entrance. Relatively flat main areas
Terrain	Mixed — some paved walkways, some natural ground. Some areas may have steps
Accommodation	Swiss tents, cottages, and Maharaja cottages. Some units may have step-free entry — please enquire
Washrooms	Attached washrooms in cottages. Tent washrooms vary
Common areas	Dining and reception areas are generally accessible but may involve some steps
Activities	Adventure activities (rafting, etc.) have physical requirements — see Guest Safety Disclaimer

Summary: This is the most accessible of our three properties. Some units may be suitable for guests with mild mobility challenges. Please contact us in advance so we can assign the most suitable accommodation.

Kanatal — Uttarakhand (8,500 ft)

Feature	Accessibility
Access	Mountain roads. Property may require walking on inclined terrain
Terrain	Forested mountain terrain with natural trails. Steep in places
Accommodation	Details vary — please enquire for specific accessibility information
Activities	Forest walks and treks involve uneven terrain and moderate physical fitness

Summary: Kanatal is an offbeat mountain location with predominantly natural terrain. It is not fully accessible for guests with significant mobility challenges.

What We Can Do to Help

While our mountain properties have inherent terrain limitations, we want to do our best:

Talk to us before booking. If you have specific accessibility needs, please contact us. We’ll be honest about what we can and cannot accommodate, and we’ll do our best to make arrangements
Room/tent assignment. We can prioritise ground-level, step-free, or closest-to-facilities accommodation where available
Dietary needs. We can accommodate most dietary requirements with advance notice
Sensory needs. If you need a quieter tent, specific lighting, or other sensory accommodations, let us know
Companion assistance. If you’re travelling with a carer or companion, we’re happy to discuss arrangements for them

Service Animals

Trained service animals are welcome at all Pahadi House properties, including those where pets are otherwise not permitted
Please inform us at the time of booking if you will be accompanied by a service animal
Service animals must be under control at all times and harnessed/leashed in common areas
We ask that service animals remain in clearly designated areas to avoid wildlife conflicts in forested properties

Feedback & Issues

We welcome your feedback on both our digital and physical accessibility. If you:

Encounter an accessibility barrier on our website
Have suggestions for how we can improve access at our properties
Need to discuss specific accessibility requirements for your stay

Please contact us:

Pahadi House Rishikesh Himalayas, Uttarakhand, India

Email: depahadihouse@gmail.com (subject line: “Accessibility”)
Phone: +91-9528730156 / +91-9528730156
WhatsApp: +91-9012166400 / +91-9528730156

We will respond to accessibility enquiries within 48 hours.

The mountains don’t judge who walks their trails. Neither do we. We may not be able to remove every barrier, but we promise to be honest, helpful, and always working to do better.

Pahadi House — A Himalayan Way of Living